FAQs - Westie Bins

FREQUENTLY ASKED QUESTIONS:

General Waste is typically anything involved with a “general clean-up around the house and section” that is neither liquid nor of a hazardous nature. Examples furniture, appliances, books, building material, size quantity of glass or mirrors tree branches etc.
Use a Cleanfill / Hardfill skip bin, if you have any of the following: Concrete, clay, rocks, rubble, bricks, asphalt, ceramic tiles, but bins must not be containing any household rubbish or vegetation.
Use a Green Waste skip bin, if you have any of the following: Grass, leaves, tree trimmings, small branches, and other organic materials. No large tree trunks more than 15 cm in diameter, or large quantity of bamboo or flaxes. Or large root stump containing heaps of dirt attached!
Only use a Soil / Dirt skip bin, if you have 100% pure soil / dirt (no turf or contaminants). No other waste can be mixed in this bin, additional charges will apply if other waste is placed in this bin.

Hazardous waste cannot be placed in the skip bin. This includes large quantity of Polystyrene, paints, solvents, tyres, liquids, or any fibrolite asbestos or gas bottles and car/ truck battery, engine oil.
To dispose of any of these materials you need to contact your local council. They will be able to provide you with a contact who can dispose of anything hazardous or not accepted in your skip bin.

You cannot put any hazardous waste into the skip bins. To dispose of this, you need to contact your local council. Hazardous chemicals include Solvents, Paints, Acids, Laboratory Waste, Oils, Grease traps, Asbestos Chemicals, paint gas bottles, car batteries and Polystyrene etc.

Simply click on the Choose Bin Size at the top of the home page, each bin is displayed with the relevant sizes and weight allowances.
If you exceed the weight allowance the cost is 30 cents per kg and we will invoice you for this once the bin has been tipped.

Skip bins should not be filled any higher than the top of its sides and should be filled in such a manner as to prevent spillage of material from the skip bin either while stationary or in transit.
Both the company and driver face prosecution for unsafe or overweight loads.

Your drive needs to be at least 3 metres wide for a normal truck with a 9 cubic metre skip bin. You should also ensure there are no low hanging tree branches, power lines or similar, that may hinder the access and placement of the bin.
Please feel free to contact us to discuss the location of the skip bin if you think that access may be difficult, or you have any specific instructions.

Bestie Bins standard rental is 4 days or 3 nights, and this includes the day bin is delivered. For example, a Monday drop off and pick up Thursday or drop off on a Friday and pick up on the Monday.
If you want a skip bin for longer, please give us a call to discuss this at the time of booking as extra charges may apply.

Please do not move the bin once placed on site as it may mean the bin is unable to be picked up once full.
You can cover bins with a tarpaulin to stop others placing rubbish into your bin. This also stops items getting wet as this will increase the weight of the load.
Please do not light any fires in the bin. If there is any wilful damage to the bin, you may be charged to repair it.
Don’t move bins without Westie Bins consent this is a H& S issue for our drivers, and you may be charged extra cost to cover bin recovery if place in area that truck can’t recover bin from. Don’t damage bins any damage to bins will be paid by the hirer.

Unfortunately, we are unable to do this as it is a road hazard. The only exemption is if you have obtained a permit from Auckland Council by calling 093010100 beforehand.

Drivers are advised not to remove any items that are not in bin as they are unsure if the hirer wished to dispose of those items.

There are many options, Cash on Delivery, Direct Debit, you can Request an Invoice or Credit Cards can be used via online bookings.

If you book online, you will be emailed and invoice/receipt. If you book via the phone, we can email you a receipt.
Please call us or email us at office@bestiebins.co.nz if you require any assistance.

You do not need to be onsite for either the delivery or pick up if a payment has been made for the bin prior to delivery.
If you wish to pay by cash, we can call you before arriving on site to enable you to be there or you can request a time that you can meet us at the location.
Please ensure to give clear direction for placement of the bin on site. If our driver cannot place the bin in that area for any reason, for example power lines, trees, uneven ground etc, they will put it in the safe position for it to be picked up once loaded.